Order Verification Policy

Valicom Net Ltd Order Verification Policy

This is an Agreement between You – Customer of our Services, and the following company, Valicom Net Ltd a Cyprus company headquartered in 16-18 Halkokondyli Street, 1st Floor, Office 104, 1071, Nicosia, Cyprus

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This document contains all details about our order verification procedure. Its aim is to fill you in on our policy towards Internet frauds. Our company’s policy is to strictly scrutinize each new order and verify the payment details of each new customer.

How does the verification procedure take place?

*Step 1.* You place an order for a service with us through our order form phone or email. An invoice is issued and money transaction follows through the selected payment method.

*Step 2.* We receive a notification email from our authorized retailer (PayPal, Bank) for the transaction.

*Step 3.* An order verification procedure commences within one hour after the notification has been received (on weekends this period may be longer).

*Step 4.* The order is forwarded to the IT Department to setup the service requested.

*Step 5.* The service is delivered to the customer via supplied email

Personal data

You can visit our website without providing us with your contact details. However, you may have to provide some personal information. For instance: to deal with an order, for us to email you, or to subscribe to a service. We may request such information in order to offer you a better service or to complete an operation.

CUSTOMER SERVICE CONTACT DETAILS

Customers can get in touch with our Customer Care representatives via any of the options listed below.

Technical Support

CUSTOMER SERVICE CONTACT DETAILS

Customers can get in touch with our Customer Service via any of the contact options listed below:

Open a trouble ticket from the customer Support Portal at:

https://support.fast.com.cy/

Phone or Fax:
Cyprus:  +357-70001100
+357-99621403
Fax: +357-22021671

Send us a Letter to:

16-18 Halkokondyli Street,
1st Floor, Office 104,
P.O.Box 28659,
2081, Nicosia, Cyprus

GENERAL REGULATIONS

GOVERNING LAW

This Agreement shall be governed by and construed in accordance with the laws of Cyprus.

Revision date: 09 May, 2018